Syllabus template

Syllabus Template

Private class: focus .customer service  

Hours: 3

Instructor: José Luis d`Âquin                                                                                

E-mail:  jl_daquin@live.com

Phone number: (09) 96692371.

Office hours: 15 – 18.30 Monday and Thursday

Class hours: 8:00 – 10:00 Tuesday and Friday.

Course description: This course focuses on developing spoken English, using the four skills, which Will Help to develop their speaking abilities in the students.

Course objectives: To use specific words in their specific area, which is hotel services (attending a dining-room).

Generals objectives

-To be able to communicate efficiently in speaking and writing

-To develop questions in a polite way (politeness) such as: could I help you? What could I do for you? What will you hav

-To apply all the content in a real situation

-To recognize and apply vocabulary according to the dining room parts or element of the table

Course requirements: It is compost of 10 sessions, in this sessions the students has to be able to understand in English and at the same time to be able to communicate in the language.

Required texts: Ready to order, 2002 publisher, author-Annie Baude, Montserrat Iglesias, Anna Iniesta, Longman editorial

Required readings: Ready to order

The Ready to Order course book presents and practices the relevant language and skills work in context by focusing on typical situations in a restaurant.